Dear users, please read the following conditions carefully before using our services. Each visit to our site, as well as a purchase, means that you have read these terms and that you agree with them in their entirety. If they are unacceptable to you, please do not use this online store.

Welcome to the site www.nextfootballstars.com. Next Football Stars Agency doo allows you to use the services and content of this online store, which is subject to the below Terms of Use and Sale. Terms of use and sale apply to all content and services www.nextfootballstars.com. By using any part of the online store, it is considered that users are familiar with these conditions, as well as that they accept the use of the content of this online store exclusively for personal use and at their own risk

Next Football Stars Agency doo informs its valued consumers who buy goods through the online store www.nextfootballstars.com:

  • to sell goods through an online store www.nextfootballstars.com performs within the scope of registered activity Next Football Stars Agency doo, Cara Lazara 5, Belgrade (Stari Grad), MB: 22137468, GDP: 115282540;
  • that goods sold via the online store www.nextfootballstars.com possesses the properties required for the regular use of that type of goods in accordance with its purpose as defined in the Declaration;
  • that the conformity of the goods with the contract is exclusively determined according to the properties and purpose of the goods as defined in the corresponding Declaration;
  • that the selling price of the goods is indicated with each item, but it may also differ from the actual price due to updates thereof;
  • that the possibility of purchasing goods with special price benefits and/or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the online store;
  • that the image of the product or packaging on the online store is the same as the actual product or packaging, but it may also differ due to changes made by the manufacturer;
  • that the consumer buys the goods via the internet site www.nextfootballstars.com the same can be paid by cash on delivery at the time of delivery, by payment card or by means of a payment slip to the account;
  • that the consumer assumes the obligation to pay for the ordered goods when creating the purchase order by pressing the SEND ORDER button;
  • that in case of non-conformity of the goods with the contract, the consumer has the right to declare a complaint in the manner defined by the Rulebook on handling consumer complaints for goods purchased through the ON LINE store, which can be downloaded HERE. The consumer can find the Complaint Request form in the Complaints section below in the text;
  • that the consumer has the right to cancel the contract (cancel the purchase) within 14 days from the day of delivery, without giving a reason for cancellation. In case of cancellation, the consumer bears the costs of returning the goods. The consumer can find more detailed instructions for withdrawing from the contract in the Right to withdraw section below in the text.

 

General provisions

Next Football Stars Agency doo has copyright on all contents (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the online store, without the permission of the copyright owner, is considered copyright infringement and is subject to legal action.

Next Football Stars Agency doo administers this site from its offices located in Serbia. In no way does it represent that the materials or services on this site are appropriate or available for use outside of Serbia, and access from areas where their content is illegal is prohibited. It is not permitted to use or export or import for the purpose of exporting materials or services on this site or any copying or adaptation in violation of applicable laws or regulations including, without limitation, the export laws and regulations of Serbia. If you decide to access this site from outside Serbia, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms and Conditions are interpreted in accordance with the laws of the Republic of Serbia and the principles of conflict resolution shall not apply.

Next Football Stars Agency doo may revise these Terms at any time by updating this document. Please visit this page periodically to review the then-current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly stated legal notices and terms available on certain pages of this site.

 

User Submitted Material (Comments and Other Content)

Personal information you submit to the site www.nextfootballstars.com for the purpose of obtaining products or services will be treated in accordance with our online privacy document. The posting or transmission to or from this site of any illegal, threatening, abusive, defamatory, obscene, pornographic or other material that violates any law is prohibited.

Next Football Stars Agency doo at this location does not want to receive from you confidential or other information that it cannot freely dispose of. Any materials, information or other communications you transmit or send to this site will be considered non-confidential and non-confidential. Next Football Stars Agency doo has no obligation to these communications. Our employees may copy, disclose, distribute, apply or otherwise use the announcements and all data, images, sounds, text and all other materials contained therein for any and all commercial and non-commercial purposes.

Of course, this group of data does not include your personal data. Theirs, in accordance with ours Privacy Policy, we use only for internal use, we do not disclose or pass it on to third parties, but use it exclusively for the purposes of processing your purchase orders.

 

Links to other websites

The links on this site to the sites of independent producers are provided solely for your convenience. If you use these links, you will leave this site. Next Football Stars Agency doo has not reviewed all of these independent producer sites and does not control them and is not responsible for any of these sites or their content. Accordingly, we do not endorse or make any representations about them, or about any information, software, or other products or materials found there, or about any results that may be obtained from using them. If you choose to access any third-party websites linked to this site, you do so entirely at your own risk.

 

User forum

Next Football Stars Agency doo may, but has no obligation to, monitor or review any part of the Site where users transmit or post communications or communicate exclusively with each other, including but not limited to the user forum, and the content of any such communications. However, Next Football Stars Agency doo shall not be held responsible for the content of any such communications, whether or not arising under the laws of copyright, defamation, privacy, obscenity or otherwise. Next Football Stars Agency doo reserves the right to remove messages that contain material that we deem indecent, defamatory, obscene or otherwise objectionable.

All information related to customer - store transactions Next Football Stars Agency doo, are considered a business secret, and should be treated in accordance with the legal regulations of the Republic of Serbia.

Next Football Stars Agency doo has the right to modify these terms of sale or the privacy policy at any time.

 

User privacy protection

When using certain functionalities (applications, requests) on our website in the contact form, requests for offers for the purchase and sale of goods, requests to receive news, information and promotions... Next Football Stars Agency doo processes your personal data (personal identity data and contact information) only if you have voluntarily provided them on our website for the purpose of using our services and products. This personal data may include name, surname, e-mail, phone number and / or other contact information and will be used in accordance with the privacy policy and the purpose for which you provided it.

 

Data processing during website visits

In the name of Next Football Stars Agency doo we are committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers / users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. All employees Next Football Stars Agency doo (and business partners) are responsible for respecting the principles of privacy protection.

 

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.

 

Refund

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Next Football Stars Agency doo is obliged to make refunds exclusively through VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the account of the card user at the seller's request.

 

VAT declaration

VAT is included in the price and there are no hidden costs.

 

Conversion statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

 

Delivery information

Online store www.nextfootballstars.com which is managed by Next Football Stars Agency doo has a signed contract with multiple courier services through which delivery is made on the territory of the Republic of Serbia.

 

Delivery times

After you receive confirmation of the ordered products to your e-mail address that you specified when creating the order, from that moment for all orders received until 3 p.m. from Monday to Friday, the approximate delivery time is from 2 to 5 working days for the entire territory of the Republic of Serbia. The usual delivery time is 2 working days. In case the order is placed over the weekend (Saturday and Sunday), delivery is made as for orders received on Monday - that is, the next working day. Deliveries are not made on Saturdays and Sundays.

 

Picking up the shipment

Couriers deliver shipments to the delivery address between 8:00 a.m. and 5:00 p.m. Please ensure that during that period there is a person at the address who can collect the shipment. Items will be packaged so that they cannot be damaged by normal handling of goods in transit. When picking up the shipment, you need to visually inspect the package to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may be damaged, refuse to accept the shipment and notify us immediately.

The courier tries to deliver each shipment twice. The usual practice is that, if the first delivery is unsuccessful, the courier will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he still does not find you at the address, the shipment will be returned to us. Upon receipt of the shipment, we will contact you to agree on resending the package.

 

Shipping cost

Shipping cost for all orders over 5.000 RSD is free! For orders below 5.000 RSD delivery is charged. 350,00 RSD.

The price of delivery or free delivery includes delivery of packages weighing up to 2 kg to the customer's address. For packages weighing more than 2 kg and packages of larger dimensions, an additional charge is possible, for which the customer will certainly be informed after the check with the courier services.

 

Right to withdraw

In accordance with the Law on Consumer Protection (Sl.gl.RS No. 88/2021), we inform you that you have the right to withdraw from the contract without giving a reason within 14 days from the day the goods were delivered to you.

You can download the declaration of withdrawal from the contract HERE.

You need to print the statement, fill in the missing data, sign (sign and certify for legal entities), and send to the address:

Next Football Stars Agency doo,

Cara Lazara 5,

11,000 Belgrade (Old Town),

MB: 22137468, GDP: 115282540

You can contact us by e-mail at office@nextfootballstars.com. Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action, as well as a document, i.e. statement.

  • The consumer has the right to withdraw from the contract concluded at a distance, i.e. outside the business premises by means of a withdrawal from the contract if it is sent to the trader within 14 days from the day when the goods arrived in the country of the consumer, i.e. a third party designated by the consumer who is not the carrier.
  • The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant. After the expiration of 14 days from the day when the customer sent the cancellation, the product can no longer be returned.
  • By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs related to sending the goods that are returned due to the withdrawal from the contract. The products must be unused, undamaged and in the original packaging, the original invoice and form - declaration of withdrawal from the contract - must be attached.
  • Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price refund will be refused and the product will be returned to him at his expense.
  • Article 33 of the Law on Consumer Protection
  • If the consumer exercises the right to withdraw from the contract, it is considered that the contract has not even been concluded and the obligations stipulated in Articles 34 and 35 of this law arise.
  • The trader is obliged to return to the consumer without delay the amount that the consumer paid on the basis of the contract, and at the latest within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product. In the case of a contract for the sale of goods that is concluded outside the business premises or at a distance, the trader is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods he delivered to the consumer based on the contract, i.e. when he receives proof that the consumer sent the goods to the trader, regardless of which of those actions the consumer took first.

 

Complaints

When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), you should not take the package. In this case, please send us an e-mail with your data (name, surname, phone) to the address office@nextfootballstars.com and state the reason why you refused to collect the package. We will inform you about further action as soon as possible.

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please send us an e-mail with your information (name, surname, phone) within 24 hours from the moment of receipt of the shipment at the latest to the address office@nextfootballstars.com and describe what kind of problem you have. We will inform you about further action as soon as possible.

If non-conformities appear on the purchased product in terms of the provisions of the Law on Consumer Protection, please proceed in the manner defined by the Rulebook on Consumer Complaints for Goods Purchased via the Internet Store (you can download the rulebook HERE). Goods together with the claim form (you can download the form HERE) should be sent to the address Next Football Stars Agency doo for complaints (with reference to the web shop), Street of the claims company, Cara Lazara 5, 11.000 Belgrade (Stari Grad).

 

Out-of-court settlement of consumer disputes

A consumer dispute can be resolved through the out-of-court settlement of consumer disputes. As a trader, we are obliged to inform you that we are obliged by law to participate in this procedure. Out-of-court settlement of consumer disputes is carried out in a transparent, efficient, fast and fair manner before the body for out-of-court settlement of consumer disputes. The Ministry compiles a list of bodies and publishes them publicly. It is available at https://vansudsko.must.gov.rs/adrbodies.

The procedure before the body can be initiated by the consumer only if he has previously stated a complaint or objection to the trader. The consumer loses the right to submit a proposal for an out-of-court settlement of the dispute after one year has passed since the unsuccessful submission of the complaint.

The out-of-court resolution of a consumer dispute can last no longer than 90 days from the date of submission of the proposal.

Out-of-court settlement of consumer disputes does not apply, among other things:

  • in consumer disputes that are the subject of the Law on Consumer Protection, if the out-of-court settlement of disputes is regulated by a special law, especially in the field of providing electronic communication services, postal services, financial services, except for financial deals, travel services;
  • for resolving disputes according to the procedures established by the trader himself;
  • to direct negotiations between the consumer and the merchant;
  • to an attempt to reconcile the parties regarding a dispute in civil proceedings;
  • in proceedings initiated by the merchant against the consumer.

Each party in the out-of-court settlement of a consumer dispute pays its own costs (representation costs, travel costs, etc.). The work of the body for the out-of-court settlement of consumer disputes is free of charge for the parties in the procedure of out-of-court settlement of consumer disputes.

 

Code of Business Ethics

Next Football Stars Agency doo acts in accordance with the Code
of business ethics which is available at the link, "„Code of business ethics - Latin“" and "„Code of Business Ethics - Cyrillic„".